Privacy Policy

Effective Date: October 27th, 2025
Website: https://escapetobigisland.com/
Company Name: Escape to Big Island

Who We Are

Escape to Big Island (“we,” “our,” or “us”) operates https://escapetobigisland.com/, a website offering direct vacation rental bookings, travel guides, and guest information for luxury homes on Hawaii’s Big Island.

Our commitment is to protect your privacy and ensure transparency in how we collect, use, and share your information.

Comments

When visitors leave comments or submit forms on our site, we collect the information provided in the form, along with the visitor’s IP address and browser user agent details. This helps us detect spam and maintain website security.

An anonymized string created from your email address (a hash) may be shared with the Escape to Big Island platform to verify use. Once your comment or submission is approved, your name or profile picture (if applicable) may be publicly visible next to your comment.

Media

If you upload images to our website (for example, in a review or testimonial), please avoid including embedded location data (EXIF GPS). Visitors to the site could download and extract this data.

Cookies

If you leave a comment or fill out a form on our site, you may choose to save your name, email, and website in cookies for convenience. These cookies last for one year.

When visiting our login or booking dashboard, we use temporary cookies to determine if your browser accepts cookies. These do not contain personal data and are deleted when you close your browser.

If you log in, we set cookies to save your login information and display preferences. Login cookies last for two days; display settings last for one year. If you select “Remember Me,” your login will persist for two weeks. Logging out will remove these cookies.

If you edit or publish content, an additional cookie will be saved in your browser to record the post ID you edited. It expires after 24 hours.

Embedded Content from Other Websites

Our pages may include embedded content such as videos, maps, or articles (e.g., from Instagram, YouTube, or Airbnb). Embedded content behaves as if you visited the original site directly, meaning those websites may collect data, use cookies, or track interactions. If you’re logged in to those services, your activity may also be tracked by them.

Who We Share Your Data With

If you request a password reset, your IP address will be included in the reset email for security. We may share necessary information with service providers who assist us in operating our website and booking systems (such as payment processors or CRM software).

Your data is never sold or shared for marketing by unrelated third parties.

How Long We Retain Your Data

If you leave a comment, your comment and metadata are stored indefinitely to recognize and approve future comments automatically.

If you create an account or booking, we retain your information for as long as necessary to manage your reservation, comply with legal obligations, and improve guest services.

Registered users can view, edit, or delete their personal data at any time (except their username). Administrators can also access and manage this information.

What Rights You Have Over Your Data

If you’ve created an account, submitted a booking, or left comments, you may request an exported file of the personal data we hold about you — including any information you’ve provided. You may also request that we delete this data, except where retention is required for administrative, legal, or security reasons.

To make a request, please contact us at: [email protected]

Information We Collect

Personal Information: We collect data you provide directly, such as your name, email address, phone number, and payment details when you make a booking, register, or contact us.

Usage Data: We collect information about your interactions with our site, such as your IP address, browser type, operating system, referring URLs, and pages viewed.

SMS Data: If you opt in to receive SMS updates, we collect your phone number and information related to message delivery and response status.

How We Use Your Information

We use your data for purposes such as:

Managing property bookings and reservations

Communicating with you for support or updates

Sending optional marketing or promotional materials

Improving website performance and user experience

Fulfilling legal or security obligations

If you’ve opted in for SMS messages, we may send booking reminders, check-in details, or travel updates directly to your phone.

How We Share Your Information

We may share your information with:

Service Providers: Trusted partners that assist in operations, payments, and communications.

Legal Authorities: When required by law, court order, or government request.

Business Transfers: In the event of a merger, acquisition, or asset sale.

We do not sell or rent your data. Your phone number is used solely for Escape to Big Island communications.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies (e.g., analytics and pixels) to understand website usage, improve performance, and personalize your experience. You can control or disable cookies through your browser settings.

Your Rights

You have the right to:

Access, correct, or delete your personal data

Object to or restrict certain processing activities

Withdraw consent for marketing or SMS at any time

For questions or requests, email [email protected].

To opt out of SMS messages, reply “STOP” to any message you receive.

Data Security

We use industry-standard measures to protect your data against unauthorized access, disclosure, or loss. However, no electronic transmission or storage system is completely secure.

Opt-Out

Email: Unsubscribe anytime using the link in our messages or by contacting us.

SMS: Reply “STOP” to any message to stop receiving texts (essential account or booking messages may still be sent).

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the new “Effective Date.”

Contact Us

For privacy inquiries, please contact:
Escape to Big Island
Email: [email protected]
Website: https://escapetobigisland.com/

Visitor comments may be screened through an automated spam detection service to ensure site security and prevent malicious activity.